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order by phone 800-248-2048 |
| New Products | Community | Clearance |
Common Shopping and Email Questions
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General Questions Q: What types of supplies do you sell? A: Delphi offers a wide range of supplies for:
Delphi is constantly adding to the products we have in stock. We look to the art industry, talk to customers, suppliers, manufacturers, and our own Delphi artists and instructors to bring you new supplies. If you have been looking for a product that you just can't find, let us know! Send your requests and suggestions to info@delphiglass.com. Delphi is also happy to special order items whenever possible. Email sales@delphiglass.com. Delphi is America's Largest Glass Art Supplier And our offerings in mosaics and jewelry keep growing too! Q: Where are your sale items? A: Delphi's Sales Specials are easy to find. Click the far right top button from any page on the website. Sale items are broken out by product category to make shopping easy. Some sale items are in limited supply. Be the first to learn about sale specials by Signing Up for Delphi's E-mail Specials. Q: Where are your new items? A: New products are constantly added to DelphiGlass.com. Find them at New Products. Click the far left top button from any page on the website. New products are broken out by product category to make shopping easy. Some sale items are in limited supply. Learn about new products as soon as they are available by Signing Up for Delphi's E-mail Specials. Q: What if I can't find the product I'm looking for? A: Delphi is happy to special order an item for you. We're known for doing whatever we can to help you find what you are looking for. Call Delphi at #session.phone800#, 517-394-4631 or e-mail sales@delphiglass.com. Q: What if I have a new product idea? A: Some of our most popular products come from customer ideas! Please send us your ideas - whether it is for a new product or you would like Delphi to carry a product you've found. E-mail info@delphiglass.com. Placing An Order Q: How do I place an order? A: When you find an item you would like to purchase click the "add to cart" button. This will take you to your shopping cart page, where you can change the quantity, continue shopping or check out. If you are shopping with a catalog, you can easily look up items by entering their item number in the search field in the top right corner. Q: What is Express Order? A: Express Order allows you to enter your order quickly by entering item numbers. If you are shopping from a catalog and do not want to look up the items you can enter the item numbers and quantity on the Express Order page. Click send items to cart when you are finished and you will be taking to the shopping cart. From there you can modify your order, see sale prices, continue shopping or check out. Q: Will creating an account at DelphiGlass.com make ordering easier? A: Yes, it will save you the time of reentering your contact information. When you proceed through the checkout you are given the option of creating an account, which saves your contact information. You can create or modify your account at any time. To learn more, visit My Account. Q: What is your privacy policy? A: At DelphiGlass.com, we are committed to protecting your privacy. DelphiGlass.com does not sell, trade, or rent your personal information to others. When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. We may also use the information we collect to notify you about important functionality changes to the Web site, new DelphiGlass.com services, and special offers we think you'll find valuable. Q: Is my order information secure? A: Delphi offer's a Safe Shopping Guarantee. Your credit card information is safe with us! Our 128-bit encryption technology is considered the best available today for secure e-commerce transactions, so that you never have to worry about credit card safety. Period. Read more about our secure shopping services. E-Mail Updates Q: What are Delphi E-mail Updates? A: Our updates are created to keep you in touch and up-to-date with the glass art, mosaic and jewelry communities. It makes you first to know about new products and online exclusive sales. The weekly E-mail Specials also include projects, tips and events at Delphi and in the art community. Sign Up for the E-Mail Specials and be in the know! Delphi respects your privacy and does not rent or sell your e-mail addresses. Read more about our Privacy Policy. Q: What types of E-mail Specials do you offer? A: Delphi offers two E-mail Specials to hobbyists and artists, depending on your interests. The Stained Glass and Mosaic E-mail Special is sent weekly. The Hot Alternative, a fusing, flameworking and jewelry e-mail special, is sent every other week. You can receive one, both or neither and can easily change your preference at any time. Use the E-mail Account Manager to sign-up or change your E-mail Specials. If you are an art teacher Delphi has created an e-mail Special just for you. Sign up for Delphi's Art Educator newsletter. Gift Certificates Q: Can I purchase certificates online? A: Yes. Gift certificates are available in $25, $50 and $100 denominations. To order, click here or search for "gift certificate" in Delphi's search engine. Certificates will be mailed in vibrant gift envelopes. Gift certificates are currently redeemable on orders placed by phone, fax or in-store. |
