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Returns & Repairs
Our Guarantee - 100% Satisfaction on Every Item We Sell
 Q: What is your return policy?A: Delphi offers a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, contact Delphi within 30 days from the delivery of your item for an exchange or refund. Q: How do I return or exchange an item? A: Please see Returns & Exchanges for simple instructions. Q: What if my item appears damaged from shipping? A: Delphi takes every precaution to insure your items arrive to you safely. In a recent study of the damage rates of Delphi and its competitors, Delphi had the lowest incidence of damaged packages. This is due to our focus on using the best packaging materials and continually testing and refining our process to make sure you get your package in great condition. Even with all our precautions, however, occasionally damage does occur in shipping. If you receive an item that appears damaged from shipping (ex: box is dented), notify the carrier immediately (UPS, U.S. Post Office or trucking company). Do not return the damaged merchandise - the carrier will determine if they need to see the condition of the box at the delivery site. Keep all packaging materials, including interior and exterior containers. Notify Delphi of the damage and we will promptly ship replacement merchandise. Q: What if it appears I'm missing items from my order? A: Check the items received against those on the packing slip, but remember that small items can get "lost" in the foam peanuts. Sometimes small items are taped to larger items, or placed in a bag for protection. If your order was shipped in more than one box, the box will be numbered on the label, for example, as "1 of 2" and "2 of 2." Allow an extra business day for multiple box shipments to arrive. Glass, came and framing stock often ship in their own boxes with separate packing slips. If you have thoroughly checked the packaging of the box and can not find the item listed on the packing slip please contact Delphi and the item will be shipped immediately. Q: What if my item is defective? A: Defective merchandise without a warranty will be exchanged if returned within 30 days from the date of delivery. For defective merchandise under warranty, contact the manufacturer for repair or replacement. Warranty Information If you need to make a claim on a product warranty, you will receive prompt and courteous attention from the following manufacturers. If they are unable to solve your problem, contact Delphi 800-821-9450, 517-394-4631. Remember, Delphi is not authorized to accept returns after 30 days or perform repair work on any warrantee merchandise.
Q: How long will it take to process my return or exchange? A: We will do our best to process your return or exchange quickly. For returns, please allow 30 days for a refund to appear on your credit card statement or to receive a check. For exchanges, items originating from and shipping to US addresses are usually delivered within two weeks form the time you ship the exchange. Due to longer delivery times, exchanges shipping outside the US usually take from 4-6 weeks. Q: If necessary, how will you refund my money? A: Refunds are made in the same form as the original payment for the purchase in question. If this means posting a credit to your credit card account, Delphi can only credit the same credit card account the was used for the original purchase. Q: What if the item was a gift and I don't have a receipt? A: Delphi will accept items without a receipt. You can exchange the item or receive credit for a future Delphi purchase. Q: Who pays the shipping costs? A: Shipping costs will be refunded on a return if there was an error or a product defect. If this applies to your return or exchange, please include a copy of the postal receipt in/on your return package and request the credit. Q: Where should I ship my return? A: Please ship to the address below. Refer to the packing slip or Returns and Exchanges or detailed instructions on what information to include with your return. Delphi Returns Dept. 3380 E. Jolly Rd. Lansing, MI 48910 Q: What information should I include with my return? A: Please refer to your packing slip for detailed instructions and to complete the Return Form. If the packing slip is unavailable see Returns and Exchanges or detailed instructions and how to print a Return Form. Repairs and Replacements Q: Do you repair items? A: Many of the tools Delphi sells have a manufacturer warranty. Please refer to the product manual or contact the manufacturer for warranty and repair information. Below are some of Delphi's most popular manufacturers. If you no longer have the manual and cannot find the contact information for your item's manufacturer contact Delphi
Q: How do I order replacement parts? A: Delphi offers standard replacement parts on many items, which will appear on the website or in our catalogs. If you do not see the item listed, we will be happy to try and special order it for you. Please contact Delphi with the replacement part request. |
