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Shipping & Delivery
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| Gift Certificates Gift certificates purchased online can be viewed and printed after log-in in Customer Service. An email will be sent to the buyer within 24 hours stating that it is available. | ||||||||||||
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Shipping Addresses Q: How can I change my shipping address when placing an order online? A: If you have created an account with Delphi, login. You can make changes to your account by clicking on the "Click here to modify account" link you'll see after logging in. You can also change or create a new address while checking out. Q: Can I update the address my catalogs are sent to? A: We appreciate you updating your catalog address. You will get your catalogs faster and know about sale items and new products sooner. To update your catalog address please e-mail Delphi your name, customer number (the number above your address on any catalog or postcard we've sent to you), your phone number, old address and the new address you would like the catalog sent to. Shipping and Processing Charges Q: How are items shipped? A: Delphi normally ships orders via UPS or the U.S. Post Office ground. For faster delivery most items can be shipped via next day or second day air for an additional charge. For international destinations (anywhere outside the contiguous U.S.), charges will vary be destination, weight and freight carrier. During online order checkout you will be provided with shipping options and shipping charges. A few items, such a large kilns, are delivered by truck. Items requiring truck delivery will be specified in the product's description. Delphi receives very competitive freight rates - if you would like an item that is delivered by truck please contact Delphi for delivery options and charges. Q: How much do you charge for shipping? A: Standard Ground, Next Day, Second Day Air, and 3 Day Select Delivery are available for most items. The charge for this delivery is based on order weight and destination. During the checkout process you will be given these shipping options (if applicable) and the appropriate charges. Note: Backordered items will not be charged any additional shipping. Q: What are boxing charges and when do they apply? A: Boxing charges are for items that need special handling and require special separate boxing. Boxing charges apply to sheet glass, cames and framing stock only. Please note that glass packs do NOT incur a separate boxing charge. If boxing charges apply to your order, they will be added automatically, so you can review your total shipping and handling charges before you finalize your order. Please note that we cannot mix small or medium glass pieces in a large box. The size differential of the glass pieces creates undue breakage.
Q: What if an item is backordered? A: Delphi's website features real time inventory and will note backordered items on the product's pages and at the shopping cart. During the checkout process, you have the option to have us ship what's in stock, and then ship the backordered item separately, OR we can hold your entire order, and ship it all at once when the backordered item arrives. Delphi will backorder items temporarily out of stock up to 30 days. We will notify you if your order will be delayed; there will be no additional shipping charges. No backorders are accepted for glass, came or framing stock. Delivery Information Q: When will my order be delivered? A: Please refer to the shipping charts above for estimated delivery times. Regular delivery to Alaska, Hawaii, APO/FPO addresses and US territorial possessions is via Priority Mail and takes approximately 5 to 12 days. Q: How can I check the status of my order? A: If you have questions on the status of a backorder please Contact Delphi. If your order has been sent by UPS you will receive an e-mail confirmation from Delphi when your order has shipped. The e-mail will include a tracking number for you can use at the UPS website to track your order. Go to http://ups.com/tracking/tracking.html and enter your tracking number. Occasionally small items (under 2 pounds) are shipped Priority Mail. At this time, the post office does not offer a process for tracking Priority Mail, but your order should be received within 3-5 business days. Q: Do I have to be present when an item is delivered? A: Delphi does not require a signature at the time of delivery. It is up to the discretion of the shipping company to determine if the package can be left without a signature. If the shipping company requires a signature, they will leave a notice with delivery options and instructions. Q: What do I do if the package appears damaged? A: If you are present when the package is delivered, inspect it before signing for the delivery. If the package appears damaged but the merchandise looks unaffected, note the damage on all delivery receipts before signing. If the package is damaged to the extent that the merchandise may be damaged, refuse delivery and contact Delphi's Customer Service 800-821-9450, 517-394-4631, for prompt replacement of the damaged items. Q: What if I accept delivery and then discover a problem or I wasn't there in person to sign for the package? A: If you receive an item that appears damaged from shipping (ex: box is dented), notify the carrier immediately (UPS, U.S. Post Office or trucking company). Do not return the damaged merchandise - the carrier will determine if they need to see the condition of the box at the delivery site. Keep all packaging materials, including interior and exterior containers. Notify Delphi of the damage and we will promptly ship replacement merchandise. |
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