Delphi Blog
Stained Glass • Fusing • Mosaics • Jewelry Supplies  
Shop Deals Shop By Category
Help
0Cart
Hello. Sign in Your Account
Search  
Glass Finder
Free Catalog
Artist GalleryArtist Gallery
Email Newsletters
go!
Delphi Personalized Offers
Finished Art & Gifts
Hot Glass Newsletter
Lansing Store Newsletter
Special Offers from Partners
Stained Glass Newsletter
[ more info ]
RSS RSS Feeds
Sign up to receive email newsletters, account updates and special offers targeted to your interests, sent to you by DelphiGlass.com.


Find it Locally Follow DelphiGlass
  • System 96 - Hanging Fused Glass
  • System 96 - Hanging Fused Glass We want our customers to have a great experience using System 96 glass. Download this free guide to all the ways to hang and display your projects. Viewing this downloadable file requires the use of the free Adobe Acrobat Reader... Read More
home : customer service : returns & repairs : returns & exchanges directions

Returns & Exchanges Directions



Since 1972, Delphi has made it easy to be creative, whether you're sitting in a classroom or in your living room. Our 100% satisfaction guarantee is a natural extension of our desire to make sure you're always 100% satisfied with us. If you are not completely satisfied with your order, simply follow the directions below within 30 days of delivery of your item for an exchange or refund.
  1. Complete the Return Form on the back of your packing slip or download the Return and Exchange Form.
  2. Carefully repack your item(s), including ALL parts, accessories and manuals, along with the original packing material if it's in good condition. Important: Items returned more than 30 days after delivery, not in sellable condition, or are missing parts may be charged a 15% restocking fee. To ensure a full refund of your item please pack the item in a box. If the packaging of the item is not in "like new" condition a restock fee will be applied.
  3. Include the completed Return Form and reseal the package.
  4. Return the item by using the label found online in the Return and Exchange Form. Affix the label over your original shipping label on your package and take the package to your preferred postal carrier. We recommend you insure your package to protect against loss or damage in shipping.
  5. If you have any questions contact Customer Service at 800-248-2048 (517-394-4631) or e-mail sales@delphiglass.com.


Returning Items Delivered by Freight
To return or exchange an item delivered by freight please contact Customer Service at 800-248-2048 (517-394-4631) or e-mail sales@delphiglass.com. We will arrange the return shipment with a freight company.

Wholesale Returns
For wholesale returns please contact Delphi at 1.800.248.2048 to receive a Return Merchandise Authorization (RMA) number from the Wholesale Department. After reading the return policy and following all instructions please fully fill out the return form Wholesale Return and Exchange Form. For questions concerning returns see the Wholesale Terms and Conditions or contact the Wholesale Department directly at 800-322-3336 or email wholesale@delphiglass.com.

Questions on Exchanges and Returns?
See more FAQs or contact Delphi for assistance.