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customer service : about delphi

About Delphi

Delphi was founded in 1972 on the belief that making art glass projects should be enjoyable and rewarding for everyone, from budding craftspeople to professional artists. We pride ourselves on customer service and expert knowledge about the crafts our customers enjoy. With over 50 years of experience and retail, wholesale and educational divisions, Delphi is dedicated to our customer's satisfaction. Delphi is located in Lansing, MI. (map)

Satisfaction GuarnteeYour Satisfaction is Our Priority
Delphi offers the highest quality tools and supplies. We are so confident you will be pleased with your purchase that your satisfaction is 100% guaranteed! Read more about our 100% Satisfaction Guarantee.
safe ship Safe delivery to your door! Our safe shipping guarantee applies to all items, including glass orders. See full details under Returns & Repairs.

Cere SeddonThe Delphi Difference -
Experienced, Knowledgeable Associates who Love the Arts

The people who answer your phone calls also love working on their own projects, which means that you get an expert opinion every time you call. Delphi's experienced staff can help you select glass for projects, find the tools that are right for your budget and help you get started in a new craft. That's why we're here, and why Delphi has been able to successfully help people around the world be creative since 1972. That's the Delphi difference!
Photo: Cere Seddon, Delphi Wholesale and Education Manager, Lampwork Artist

Learn More about Delphi:

Mission Statement

We believe in helping people be creative and making the glass arts enjoyable and rewarding. Delphi fulfills its commitment to the arts by assisting creative projects of individuals, and supporting the development of educational programs in schools and communities. Throughout its history, Delphi has worked towards these goals of fostering the creative arts by providing instruction, supplies, inspiration and customer support. We continue to look for new opportunities to expand our mission to bring creative experiences to more people.

Delphi and Dealer Locations

Delphi Lansing, MIAt Delphi's Creativity Center, you can spend the day taking classes, talking to experts, buying supplies, and getting inspired! Our showroom holds over 1,200 colors and styles of glass, and customers will also find a wide selection of tools and supplies ready to buy. We are located in Lansing, MI near the beautiful MSU campus (map).

Not near Michigan? You can find a Delphi Dealer near you. These are trusted stores that carry many of the same quality supplies you will find at Delphi. Make sure to take a class while you are there!

Company History

delphi stained glassThe story begins nearly 50 years ago with future founder Dan Daniels and his dream to take art glass out of the studios and into people's homes. Dan first discovered the potential of glass while attending Michigan State University, but quickly realized there was no company willing to address the needs of beginners like himself. In 1972 Dan, with the help of his brother Dennis and his wife Helene, founded Delphi to serve new-comers as well as more experienced crafters.

From a handful of products sold in the family's garage, Delphi Glass now offers over 30,000 art supplies, and the country's largest selection of glass from its retail store, glass showroom and 45,000 square foot distribution center. In addition, Delphi offers an ongoing series of classes and workshops, including hosting top guest instructors. The Delphi Glass catalog features over 350 pages of products, supported by an even wider selection on its website, available for delivery to your doorstep worldwide. The site also includes an online community, instructional online videos and an Artist Gallery where customers can share their successes and be inspired by others.

Delphi Glass was the first company to make art glass accessible to everyone. Founded on the belief that creativity should be fun and rewarding, its simple vision has met with great success for over 50 years. Its slogan remains, "Delphi Makes It Easy."
Delphi Lansing MI

Special Services

art glass festivalEvents at Delphi
Throughout the year Delphi hosts some of the biggest events in the art glass community. Learn about our annual Art Glass Festival and juried contest. See all our Upcoming Classes & Events.

Glass Matching Services
Delphi's expert glass consultants are happy to match your glass samples, even to the point of finding glass to complement a fabric or wall paper swatch. Either email [email protected] your glass matching request with a description and a digital image or mail the request, your name, phone number and sample to:

      Delphi Glass Matching Request
      3380 E. Jolly Rd.
      Lansing, MI 48910

Delphi's Arts in Education Program
school arts program Delphi's founder got his start by teaching art to students at the local university and community college. Since then it has been part of Delphi's mission to give back to schools. We return a percentage of our profits each year to benefit art glass educators around the country.

When you make a purchase at Delphi, you are helping to fund innovative glass art programs, like the one as Saint Peter's Home for Boys in Detroit, Michigan. Educators have found art to be instrumental in student development. "When the student artist learns their work is important, they learn they are important. When they feel important, they believe they can succeed in life."

Delphi also supports arts education with special discounts for K-12 schools, nonprofit organizations, and college art programs. If you know an art teacher who could benefit from the services Delphi provides ask them to contact Delphi's education department at 800-322-3336 or visit

recycleDelphi Recycles
If you have ordered from Delphi you may have noticed that only some of the boxes we use to ship look like official "Delphi" boxes. This is because we use overrun boxes whenever possible to keep your shipping and handling costs low and helps save natural resources. Delphi's Lansing shipping center is also a certified drop off location for other businesses that want to recycle plastic shipping "peanuts." Interested in recycling? Call 800-828-2214 for a "peanut" recycling center near you.

Customer Testimonials

Delphi Makes it Easy for Beginners
"Delphi's large selection of stained glass supplies has been a tremendous help in aiding a novice stained glass artist. Not only in the supplies, but the large selection of glass they offer. Delphi makes the craft of stained glass so much easier!"
- Cheryl Caro, Baton Rouge, LA

Delphi storeSatisfied Long-Term Customers
"I consistently purchase from Delphi because of the great, great, great customer service. The people are so nice and helpful on the phone if I have a question and your website is very easy to negotiate, not to mention I have never received a wrong order. I really appreciate customer service and you guys have it down."
- Sheri Evans, Citrus Heights, CA

"Thank you very much for your excellent service, it is greatly appreciated. You have a happy and satisfied customer having a supplier I can rely on is very important. Again, many thanks - it's a pleasure doing business with you."
- Christa, Bermuda

From an Art Educator
"We offer 6 classes weekly in fused glass, have programs that teach to adults, and workshops for the Dallas Independent School system art teachers. Delphi is a great resource for my school, all my classes, plus my personal studio."
- Rebecca Romanek Johnson, Creative Arts Center of Dallas, Dallas, TX

Service and Expertise for Professional Artists
"Delphi's technical department was very patient with me and my questions about which saw was right for me! I am a contractor who wants to integrate colored glass with exotic wood and lighting. Delphi saved me time and money which is paramount to my success! Thank you Delphi!"
- Mark Sendzik, Clifton Park, NY

"I just wanted to comment on how helpful the staff at Delphi has been. I have gone from using two other businesses to relying solely on Delphi for all my stained glass supplies. Over the phone I talked with at least two of your representatives and they found the perfect glass for my latest projects, which wouldn't have turned out nearly as well without that glass."
- Sandy, via email

Delphi ClassesFor Our Classes and Events
"I decided to take a week of vacation and travel to Delphi to learn from the best. It was a nine hour drive but well worth the time investment. I spent 5 days learning everything from stained glass to glass fusing and bead making. I can definitely see a huge improvement in the quality of my workmanship and my friends and family have been astonished by the changes they have seen. The employees were extremely helpful and a joy to work with, and the store had a great selection of equipment, supplies and of course beautiful glass. It was a great way to spend my vacation and I would recommend Delphi to anyone."
- Tanya Warwick, M.D., Vanderbilt University Medical Center, Nashville, TN

"I just received your e-mail telling me I won the mosaic category in your contest. I am so excited!!! I am honored to have been chosen from such an exceptional group of entries. Thank you so much."
- Debbie, Mississippi

delphi logoEmployment
Do you share our passion for creativity and are looking for an exciting and challenging work environment? Some of Delphi's best associates started as customers. Delphi accepts resumes from experienced applicants for management positions in its Lansing, Michigan and Tampa, Florida offices. Delphi accepts applications for call center, warehouse and store associates at its Lansing, Michigan location. If you are interested in a position at Delphi please e-mail your resume to [email protected] or visit the Delphi Creativity Center, in Lansing, Michigan for an application.

Contact Delphi