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customer service : returns & repairs : merchandise return directions

Merchandise Return Directions

guarantee Since 1972, Delphi has made it easy to be creative, whether you're sitting in a classroom or in your living room. Our 100% satisfaction guarantee is a natural extension of our desire to make sure you're always 100% satisfied with us. If you are not completely satisfied with your order, simply follow the directions below within 30 days of delivery of your item for credit or refund.
  1. Print and complete the Return Form: Merchandise Return Form.
  2. Carefully repack your item(s), including ALL parts, accessories and manuals, along with the original packing material if it's in good condition. Important: Items returned more than 30 days after delivery, not in sellable condition, or are missing parts will be charged a 15% restock fee, 25% for Wholesale accounts. To ensure a full refund of your item please pack the item in a box. If the packaging of the item is not in "like new" condition a restock fee will be applied.
  3. Include the completed Return Form with RMA* number if applicable, and reseal the package.
  4. If you have any questions contact Customer Service at 800-248-2048 (517-394-4631) or e-mail [email protected].
*RMA is a Return Merchandise Authorization number supplied to you by one of our representatives. A RMA number is needed for ALL Wholesale returns, and ALL returns sent after 30 days. If an RMA is issued for your return, your package must be postmarked within 10 days of the RMA date given in order for the RMA to be honored and credit given on the product being returned.


Returning Items Delivered by Freight
To return an item delivered by freight please contact Customer Service at 800-248-2048 (517-394-4631) or e-mail [email protected]. We will arrange the return shipment with a freight company.


Wholesale Returns
For wholesale returns please contact Delphi at 800-248-2048 to receive a Return Merchandise Authorization (RMA) number from the Wholesale Department. After reading the return policy and following all instructions please fully fill out the return form Wholesale Return Form. For questions concerning returns see the Wholesale Terms and Conditions or contact the Wholesale Department directly at 800-322-3336 or email [email protected].


Questions on Returns?
See more FAQs or contact Delphi for assistance.